FAQ

Frequently asked questions about Moicon

What web browser should I use?

We recommend using one of the following:

  • Chrome

  • Edge

  • Firefox

  • Safari

  • Other Chromium based web browser

My model is lagging, what can I do?

First of all, upgrade your graphics drivers.

Windows

  1. Right click on your Desktop and go to Display Settings then under Display click on Graphic settings

2. Turn On the Hardware-accelerated GPU scheduling. You have to add your preferred browser by clicking Browse to ensure it's always set to High performance.

Mac OS

If you are running on a laptop, then please ensure Low Power Mode is turned off. Low Power Mode can significantly affect the performance of your computer.

  1. Launch System Preferences.

  2. Select the Battery pane.

  3. In the left column, click Battery. Ensure the box for Low power mode is checked off.

How can I boost FPS/smooth performance in my web browser?

Chrome

  1. Type chrome://flags in chrome address bar;

  2. Look for settings Override software rendering list -> #ignore-gpu-blacklist;

  3. Make sure Override software rendering list is set to Enabled;

  4. Relaunch google chrome.

Edge

  1. Type edge://settings/system in edge address bar;

  2. Look for settings Use hardware acceleration when available;

  3. Turn on;

  4. Click on the Restart button.

Firefox

  1. Type about:config in firefox address bar;

  2. Type layers.acceleration.force-enabled in search field;

  3. Double click on it to turn the value from false to true;

  4. Relaunch Firefox.

Safari

GPU is generally enabled by default in Safari

  1. From the menu bar, click Safari and then select Preferences;

  2. Select the Websites tab;

  3. Select WebGL from the list on the left side of the window (you will only see this option if WebGL has been disabled in your browser);

  4. If you see moicon cloud app url listed on the right, select Allow from the drop-down menu;

  5. If you don't see moicon cloud app url listed on the right, look for When visiting other websites in the lower-right corner of the window, and select Ask or Allow from the drop-down menu.


Alt+Tab causes a selection window box.

To return to the previous state:

Press Alt twice to get rid of box select

Or

Reload the page

My camera changes sensitivity during the zoom on the fly.

To return to the previous state Double Click on the object.

The latest changes are not reflected in my project, how to refresh it?

Make sure to clear cache in your browser.

Sections are not loading

If you meet similar issue

Make sure during creation of New Project you uploaded files with names model.gltf and model.bin. Other names can interrupt process of translation files into 3D model.

To see how to solve it check how to Prepare the Model for Upload.